GUARANTEE ON PRICE The price of the holidays are guaranteed as per brochure with the exception of any government increases in taxation. In the event of any taxation increases the company reserve the right to pass on same increases.

CLIENTS TRUST ACCOUNT - All monies are held on your behalf in a national bank account. The trustees of the account, Tailor Made Coach Holidays, will not request release of your money from the account until you have completed your holiday. The Trust Account details are fully available for inspection by the Department.

CREDIT AND DEBIT CARDS Tailor Made Coach Holidays will accept cards but reserve the right to pass on card charges and administration costs. These are set at 2.75% of the cost of the holiday for all credit cards and 1% per transaction on debit cards. We make no charge for accepting cheques ( please allow 7 days for funds to clear ), cash or postal orders.

UNREASONABLE CONDUCT Tailor Made Coach Holidays reserve the unconditional right to refuse a booking or terminate a holiday should it be our, or our representative’s, reasonable opinion that the clients behaviour is likely to cause distress, danger, offence or damage to others. Tailor Made Coach Holidays’s responsibilities to the client will cease at such a termination. Tailor Made Coach Holidays will not be responsible for the clients return travel arrangements and will not pay compensation, costs or refunds for the curtailment of the holiday.

LIABILITY The Company shall in no circumstances be liable for any loss, damage, additional expense, disappointment, frustratic injury, death or other harm suffered by any passenger, as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by the negligence of the Company, its servants or agents who are under the direct control of the Company. All arrangement made for hotel accommodation and for the use of road vehicles, ships, aircraft, trains and other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger and on the express condition that save aforesaid the Company will not be responsible for any loss, delay or inconvenience sustained by or caused to passengers in any such hotels, vehicles, ships, aircraft, trains or other means of conveyance.

DISABILITY It is essential that you inform us of any disability or special needs, for example wheel-chairs, oxygen cylinders... We can then advise if a particular holiday is suitable. Tailor Made Coach Holidays coaches have no special fittings. However, providing you can make the few steps required to board the coach, we are confident we can cater for you. Please note, occasionally, inclusions such as stately homes do not offer full access to wheelchairs . We accept no responsibility for this and suggest you contact the relevant bodies directly.

LUGGAGE Each Tailor Made Coach Holidays client is allowed one medium sized suitcase (up to 30´´x 24´´) plus an overnight bag where appropriate. Your driver/courier will ensure that every care in handling your luggage is taken. However, Tailor Made Coach Holidays Tours cannot accept responsibility for loss or damage to luggage unless it is established that it is caused by the Company’s negligence. It is therefore highly recommended that passengers take out a nominally priced insurance policy against such loss or damage. Please note all Prescribed Medication and items of value should be kept on your person.

OUR CANCELLATION OF HOLIDAY Events can occur which cause the Company to have to cancel the booking. In case any of these unlikely events occur we reserve the right to withdraw any holiday from the brochure and to refund to you all payments made. This shall be the limit of the Company’s liability, but every effort will be made to find you a suitable similar alternative. N.B. All holidays are subject to obtaining a minimum number of persons. Where this is not achieved, Tailor Made Coach Holidays will endeavour to informed clients of tour cancellation at least 21 days prior to departure. (Cancellation notice may be shorter on special holidays). Our liability shall be limited to full refund of all monies paid. Alternative holidays will be offered subject to availability.

COMPLAINTS PROCEDURE With regards accommodation, immediately inform hotel management or reception staff, of any problems. The driver/courier must be informed of any complaints immediately to allow rectification of any problems. Written complaints must be received by the Company within seven days of return from your holiday. No liability will be accepted for complaints not passed on to the driver nor for those received beyond the stated time limit.

THE HOLIDAY There are times when, due to circumstances beyond our control, the holiday may vary from the description. The company reserves the right to make these changes provided the holiday remains of a similar standard to that originally described. Other than in an emergency, or circumstances beyond our control during the holiday, Where any major changes are made, including change of resort, lower standard of hotel for more than two nights or significant change of departure point (but excluding changes of excursions, itineraries or upgrades of accommodation), you will be notified of these changes and be given the choice of:
a) Accepting the holiday as modified.
b) Changing departure date or holiday.
c) Cancelling your holiday with 100% refund.

SPECIAL REQUESTS These will be passed on to the relevant persons and provided where possible, but will under no circumstances be guaranteed.


HOTELS AND FACILITIES In the event of unforeseen circumstances Tailor Made Coach Holidays Tours may deem it necessary to relocate the tour and thus reserve the right to use alternative accommodation without notice.

Please note we cannot guarantee the operation of lifts, swimming pools, leisure equipment etc. and accept no liability where they are out of use.

HOTEL RATINGS All tourist classifications are based on information provided by the hotels at the time of going to press. Occasionally, the hotel may decide to de-classify. This is not a sign in change of standard or loss in quality but is generally due to a corporate decision e.g. with Hilton Hotel. Ratings are indicative of facilities e.g. hairdryers, night porters etc. and not necessarily of superiority in standards.

LATE ARRIVALS The company will not delay the departure of the coach if you arrive late at your arrive late at your departure point or on advised times on excursions days. The Company is not liable for any loss or expense suffered by passengers because they arrive late.

SEA-VIEWS AND SUPPLEMENTS Occasionally, hotels charge for sea-views or premium rooms. Where these have been paid for in advance, every effort will be made to secure the required request. However, we cannot guarantee availability and, if on arrival at a destination, the request is not fulfilled, Tailor Made Coach Holidays’s sole liability will be the refund of the supplements paid.

EXCURSIONS AND ATTRACTIONS Tailor Made Coach Holidays will endeavour to fulfil all excursions as described in the itineraries. However, Tailor Made Coach Holidays reserve the right to change the details where necessary e.g. due to closure of historic houses or attractions. Where possible, suitable alternatives will be provided in keeping with the tour. In the event of an excursion being changed or withdrawn, it will not be deemed to be a major change on the holiday and will not be accepted as a reason for cancellation. Channel crossings are by tunnel or ferry. Tailor Made Coach Holidays reserve the right to use, or change to, either without notice.

LATE ARRIVALS The company will not delay the departure of the coach if you arrive late at your arrive late at your departure point or on advised times on excursions days. The Company is not liable for any loss or expense suffered by passengers because they arrive lat

DELAY In the event of delay on outward or return journeys the company shall make every effort to provide evening meals or accommodation as required to fulfil the package. However, we do recommend our insurance policy which offers comprehensive protection for delays over 12 hours.

COACHES AND SEAT ALLOCATIONS Tailor Made Coach Holidays operates 49 seat coaches for its UK and Irish programmes and 49 seat executive coaches with on-board w.c. for the majority of its continental programme. Seat numbers are not allocated ans is based on a first come first serve basis. Please note: circumstances may occur, before or during a holiday, where Tailor Made Coach Holidays needs to supply a coach of differing size and specification, without expected facilities (e.g. on-board w.c.) or on which facilities may not be operating. Tailor Made Coach Holidays reserves the right to change your seat location, or standard of coach, at any time, before or during the holiday, and without notice.

SMOKING on Coaches is PROHIBITED BY LAW.

SEAT BELTS It is a LEGAL REQUIREMENT for all coach passengers to wear safety belts where these are fitted to the vehicle, Tailor Made Coach Holidays request to use seat belts at all times when the coach in moving.


HOLIDAY INSURANCE Insure you have checked your policy for the cover you require. Tailor Made Coach Holidays will not be held responsible for inadequate cover


DEPOSIT AND CONFORMATION WHEN YOU RECEIVE YOUR QUOTATION CHECK THE DETAILS ARE CORRECT. TO BOOK SIGN THE QUOTATION FORM AND RETURN WITH YOUR DEPOSIT OF 25% OF HOLIDAY PRICE.


CANCELLATIONS Should you wish to cancel your holiday after a confirmed booking, you must allow 21 days before your arranged departure date, you must telephone Tailor Made Coach Holidays as soon as possible. However, the date of cancellation and the processing of any claims will be taken and made as the date that the company receives such cancellation in writing. a fee of 10% will be held as a administration charge, and is non refundable.


SINGLE PASSENGERS Please note: Single Room Supplements may be applicable (even when not indicated in the brochure). Please check at time of enquiry.